Lisa H.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hello, I'm Lisa I guide and support businesses throughout their journey, with a proven track record of over 15 years in developing and implementing strategies to increase customer retention and drive overall business success. I bring a unique blend of agility, strategic thinking, and hands-on approach, empowering businesses to achieve remarkable growth through insights and account excellence. Some of the things you can expect when you hire me: * Strategic ‘Value Model’ playbook, tailored to your business needs * Customer onboarding program designed to drive adoption & sales * ‘Set for Success’ CS Capability Program to embed account excellence best practice * Growth Strategy to help scale your business and improve efficiencies * Branding & Marketing Strategy, With Actionable Implementation plan; including logo design * Brand Health Optimisation & Expertise to drive both brand presence and performance My clients often achieve: * Reduced churn by 10% * Reduced customer onboarding time by 50% * Improved NPS (net promoter score) by 20 points * Double revenue growth Areas of Expertise: * Scalable Customer Success Strategies & Playbook * Start-up/Scale-up Customer Success Team Management * Client Relationship Building & Account Management * Client Retention Strategies * Agile Problem Solving * Branding, Logo & Marketing Strategies & Design * Cross Functional Collaboration * Customer Education, Onboarding, Adoption and Enablement * PPC and eCommerce Performance Career highlights: * Led largest growth contributor resulting in $10 to $19million Revenue uplift & $120million sale * SaaS start-up grew from $1 to $10million Revenue & $25m Private Equity Investment * Founded 4 UK business across the Professional Services and Health & Wellbeing Industry * Youngest Consumer & Market Insight Manager at one of the largest global FMCG companies * Led a team in achieving a 20 point increase in NPS within 12 months * Doubled revenue growth in 2 years * Developed and implemented onboarding processes that reduced churn by 10% * Account Director of high priority top-FTSE-ranked client for 5+years * 50% reduction in customer onboarding through tailored onboarding, adoption & engagement strategies Why Choose Me: I am passionate about ensuring the success of my clients. My track record speaks for itself, and I am confident in my ability to create and implement customer success strategies that align with your business objectives. Elevating businesses requires a unique blend of strategic thinking, adaptability, and a commitment to fostering collaborative relationships which makes me an ideal partner for teams aiming to scale and succeed. Let's get started and grow, grow, grow. Let's Connect: I'm eager to discuss how my growth and account excellence strategies can contribute to your journey. Reach out, and let's explore the possibilities of elevating your success through exceptional account management.