Cynthia B.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I help startups and small businesses improve customer experiences, generate qualified opportunities, and build stronger relationships throughout the customer journey. Over the past several years, I've worked across customer success, sales development, customer support, and startup operations. I've partnered with founders, leadership teams, and customers to improve onboarding, increase engagement, qualify prospects, manage customer relationships, and create processes that help businesses grow. My experience includes inbound and outbound prospecting, appointment setting, discovery calls, customer onboarding, account management, customer support, and ongoing customer success. I enjoy being the first point of contact for prospective customers as well as helping existing customers achieve their goals and remain long-term advocates. I thrive in early-stage and growing companies where adaptability, communication, and ownership are valued. Whether it's qualifying leads, booking appointments, conducting discovery calls, onboarding customers, resolving support inquiries, or improving customer-facing processes, I focus on creating positive experiences that drive business results. Areas of Expertise: • Customer Success Management • Customer Onboarding & Activation • Customer Retention & Relationship Management • Inbound & Outbound Lead Qualification • Appointment Setting & Discovery Calls • Sales Development (SDR/BDR) • Customer Support & Ticket Management • Account Management • CRM Management & Pipeline Organization • Startup Operations & Process Improvement • Cross-Functional Collaboration Tools: HubSpot, Salesforce, Intercom, Freshdesk, Zendesk, Apollo, ClickUp, Asana, ActiveCampaign, Notion, Loom, Slack, Microsoft Teams, Google Workspace, ChatGPT, Claude