Ana Luiza X.

I'm a Customer Support and Business Operations Specialist with 12+ years of professional experience, including nearly a decade running my own business. My background has taught me how to build strong customer relationships, manage daily operations, coordinate suppliers, identify opportunities, and solve problems independently. As the founder of my own business, I handled approximately 200 customer interactions per week while managing suppliers, orders, product information, and business operations. This experience strengthened my ability to prioritize tasks, communicate clearly, remain patient under pressure, and take ownership of results. Here's how I can support your sales team: Customer Support: Providing responsive, professional, and patient assistance while building long-term relationships with clients. Sales Support: Following up on leads, organizing customer information, preparing offers, and helping keep sales activities on track. Lead Generation & Market Research: Identifying potential business clients, researching markets, and gathering relevant information to support sales opportunities. Business Operations & Reporting: Organizing data, maintaining spreadsheets and CRM records, preparing reports, and helping management monitor business performance. Supplier & Order Coordination: Managing supplier relationships, tracking requests, organizing product information, and following up to ensure tasks are completed. Administrative Support: Managing priorities, documenting processes, and handling daily tasks independently and reliably. Tools & Technology I'm familiar with Google Workspace, Excel/Google Sheets, HubSpot, Salesforce, Pipefy, Notion, and Trello. My experience with AI training and quality assurance projects has also strengthened my attention to detail, ability to follow complex guidelines, and commitment to accurate, consistent work. With a background in architecture and entrepreneurship, I bring an analytical mindset, practical problem-solving skills, and a strong sense of ownership. I'm comfortable learning new systems, working with digital tools, and adapting to different business needs. I understand that excellent customer service is not just about answering questions — it's about making clients feel heard, solving problems efficiently, and building trust. If you're looking for someone proactive, organized, patient, and committed to helping your business run smoothly, I'd be happy to contribute to your team.