Andrea T.

Hi there! I’m a Customer Support Specialist with 10+ years of experience in customer service with extensive experience dealing with different types of customers and handling high-volume support through Live Chat, WhatsApp, Email, Phone, and ticketing systems. I’m experienced in managing customer inquiries, orders, shipping issues, returns, refunds, complaints, escalations, and technical problems while maintaining professional and friendly communication. Strong experience with CRM and customer support systems, including Nutshell, Agile CRM, Hubspot, Zendesk, as well as e-commerce platforms. I’m comfortable working with support workflows, tickets, customer data, internal teams, and daily performance targets. Strong in: ✅ 10+ Years in Customer Service ✅ Error-free transcription and data verification ✅ Live Chat, Email & Phone Support ✅ CRM & Ticket Management ✅ Fluent in Italian, English, Romanian and Hungarian