Niña M.

I'm a proficient retention specialist with a distinguished background in sales, tech, customer service, chat support and back office. I exhibit a flexible approach in managing multiple high-priority projects, effectively prioritizing tasks to meet strict deadlines and maintain high-quality service and standards. 🟢 Efficiently supervised the team as the Subject Matter Expert (SME), guaranteeing precise and tailored responses to every individual concern of the client. 🟢 Retention Specialist for 2 years, ensuring a high success rate for retaining clients 🟢 Delivered top-notch customer support for four years on every front-end communication channel, including email, chat, and inbound and outbound calls. 🟢 Premium customer service with a heart.❤️ 🟢 Bachelor's graduate in Tourism Management which gave me an edge with customer service since it mainly focused on Hospitality Management. 🟢 Acquiring proficiency in software tools is an easy peasy. 🟢 People often say that I possess exceptional organizational skills and consider me a resilient individual.