Christian Alden Nilo G.

I am a Business Quality Analyst and former Customer Success Manager with expertise in performance analysis, process improvement, and client relationship management. I have led a team of 33 Quality Analysts, ensuring operational efficiency and continuous improvement. • Customer Success & Business Strategy – Managing client relationships, driving retention, and optimizing workflows. • Quality & Performance Management – Conducting monthly and quarterly reviews to enhance business operations. • Data Analysis & Reporting – Using Excel (formulas, pivot tables, automation) and Google Sheets to generate insights. • Microsoft & Google Suite – Proficient in Word, PowerPoint, Outlook, Teams, Google Slides, and Forms for reporting and collaboration. • Process Optimization – Identifying inefficiencies and implementing strategic solutions. Beyond business analytics, I have a passion for photography and brand design, blending creativity with technical expertise. Let’s collaborate to elevate your business operations and customer success strategies!