Mum Yi C.

If you are a founder or business owner operating across English, Malay, Chinese and Cantonese-speaking markets, and you need one reliable person to keep the backend running, that is exactly what I do. With 10 years of experience supporting founders, CEOs, and operations teams across Hong Kong, Singapore, Malaysia, Taiwan, US, UK and Australia, I work as the right hand that keeps everything moving — communications, coordination, project delivery, and day-to-day operations, so you can stay focused on growth. What makes me different from a typical VA: I am multilingual and I bring automation thinking into everything I do. I use tools like Airtable, Make, Claude AI and Zapier to streamline repetitive work, reduce manual steps, and build systems that keep things from falling through the cracks, without you needing a separate operations or tech hire. WHAT I HELP WITH ✅ VIRTUAL ASSISTANT & EXECUTIVE SUPPORT: Inbox and calendar management, stakeholder communication, meeting prep, follow-ups, travel arrangements, and day-to-day task coordination. I have supported founders across professional services, F&B, e-commerce, education, and hospitality, stepping in as the operational backbone so they can focus on what matters. ✅ PROJECT MANAGEMENT & COORDINATION: End-to-end coordination across website builds, product launches, webinars, and team onboarding. I manage timelines, stakeholders, and deliverables, and keep cross-functional teams aligned from brief to delivery. ✅ OPERATIONS & WORKFLOW AUTOMATION: I use Airtable, Make, Zapier, and Jotform to build workflows that reduce manual work and keep operations running smoothly. I leverage AI tools to work smarter and move faster, without the overhead of a full development team. ✅ MULTILINGUAL OPERATIONS: Native Mandarin and Cantonese (traditional & simplified Chinese), fluent in English and Malay, I can manage your HK, TW, UK, US, SG, MY, AUS or China-facing operations directly. Client communication, supplier liaison, multilingual correspondence, and stakeholder management across both markets without needing a separate person for each language. I know what gets lost in translation and make sure it doesn't. ✅ CONTENT & VISUALS: Supporting capability for founders who need one person to handle it all, branded graphics (Canva), presentations, and social media content for Chinese-speaking markets. TECH STACK Automation & Productivity: Airtable, Make, Zapier, Jotform, Claude AI Project Management: ClickUp, Trello, Basecamp, Notion, Microsoft Teams Communication & CRM: Zoho CRM, Google Suite, MS Office, Slack, Zoom Content: Canva, CapCut, Buffer, Meta Available for retainer or project-based work. If you need a dependable multilingual operations partner who can hit the ground running, let's connect.