Elizabeth C.

SaaS Customer Success Leader, Account Manager, Analytics & Insights

Experienced SaaS Customer Success Leader & Account Manager | Driving Revenue Growth & Customer Retention I help SaaS companies turn customers into loyal champions through strategic account management, seamless onboarding, and data-driven customer success programs. 🎯 What I Do: - Build customer success departments from ground up - Drive adoption and retention across enterprise portfolios - Create onboarding workflows that improve activation rates - Implement customer engagement strategies that build trust and drive results 💼 Core Expertise: ✅ Customer Success & Account Management - 10+ years in SaaS environments ✅ Revenue Growth - Proven track record in expansion and retention ✅ Onboarding & Activation - Expert at getting customers to use and love the product ✅ Market Research & Consumer Insights - Data-driven customer understanding ✅ Business Operations - Former business owner with full P&L responsibility 🔧 Technical Skills: - CRM/CS Platforms: Intercom, Salesforce, HubSpot, Gainsight, JIRA - Analytics & Reporting: Advanced Excel, data visualization, KPI tracking - Communication: Proactive, executive presentations, training delivery 🏆 What Sets Me Apart: I connect quickly with customer because of my strong communication skills, I have a bias for action, I am results driven and have outstanding multi-tasking and project management skills. 🎯 Ideal Projects: - Customer success strategy & implementation - Onboarding program design and execution - Account management for SaaS/B2B companies - Customer retention and expansion initiatives - Market research and customer insights Ready to help your SaaS company create customers who stay, grow, and refer others.