Jilmer G.

With years of experience in customer service, sales, and retention, I specialize in helping businesses enhance customer satisfaction, reduce churn, and drive revenue. I’ve worked in telecommunications, financial services, and e-commerce, handling complex inquiries, resolving disputes, and providing personalized solutions. My expertise includes: ✔ Bilingual support (English & Spanish) via phone, email, and chat ✔ Customer retention & sales, reducing cancellations and increasing loyalty ✔ Appointment setting & follow-ups to improve conversion rates ✔ CRM management (Zendesk, HubSpot, etc.) and administrative support ✔ Technical troubleshooting and dispute resolution Certifications: ✅ Virtual Medical Assistant Essentials – Virtual Latinos Academy ✅ Sales Time Management – LinkedIn ✅ How to Be the Best Virtual Assistant ✅ Foundations of Personal Injury Law ✅ Introduction to the Legal Industry I’m committed to delivering exceptional customer experiences and operational efficiency. Let’s work together to optimize your customer support and retention strategies!