Susan B.

I’m a seasoned Customer Success leader, trainer, and practitioner with a proven track record of developing and implementing best-practice strategies that drive retention and growth across enterprise and mid-market segments. I specialize in building and evolving customer success programs, processes, and teams to mitigate risk, reduce churn, and enhance the overall health of SaaS customers. - Start-up Customer Success Organization - Customer Success Process Optimization - Customer Success Team Enablement and Development - Totango Customer Success Platform Administrator - End-to-End Project Management Let's talk about your goals and how I can contribute to your success!