Alicia N.

LGBTQIA+ and AuADHD friendly. I help companies improve AI-generated content, digital products, and customer-facing experiences through quality assurance, testing, and detailed feedback. My background combines 25 years of customer experience leadership with hands-on work in AI evaluation, content review, and usability testing. I have led support and QA initiatives for enterprise organizations, supervised Tier II teams, and collaborated with QA, production, and customer experience teams during the launch of more than 30 game titles at 2K Games. Recent freelance work has included: • Evaluating AI-generated speech, voice assistants, and conversational agents • Comparing audio outputs for naturalness, pacing, pronunciation, and overall quality • Identifying hallucinations, factual inaccuracies, and instruction-following issues • Reviewing localized and dubbed content for natural American English dialogue • Testing games and digital products while documenting usability concerns and player experience feedback • Proofreading, copy editing, transcription, and structured annotation work I am comfortable working independently, following detailed guidelines, applying complex rubrics consistently, and providing clear, actionable feedback. My experience spans AI evaluation, QA reporting, customer experience operations, content review, and usability testing. Core strengths: • AI Evaluation & Quality Review • Conversational AI & TTS Testing • Localization & Language Review • QA Reporting & Documentation • Hallucination Detection • Usability Testing • Proofreading & Copy Editing • Process Improvement Outside of work, I enjoy reading, crocheting, tabletop roleplaying games, and video games, which help inform my interest in storytelling, content quality, and user experience.