Stephen O.

Imagine a potential customer calls while your team is busy. Your AI receptionist answers, understands what they need, qualifies the lead, checks your calendar, books an appointment, and records the call in GoHighLevel. I build connected AI voice agent workflows using Twilio and CRM automation to help service businesses handle enquiries and follow up consistently. I build AI voice agents and AI receptionists that answer calls, qualify leads, book appointments, and update your GoHighLevel CRM. If you need a Twilio voice agent, GHL Voice AI workflow, or a complete call-to-booking automation, I can help connect the pieces and test the customer journey before launch. A missed call can mean a missed lead. A slow response can leave a potential customer waiting. I help businesses create a reliable process for handling inbound calls, capturing caller details, answering approved questions, routing calls when a person is needed, and triggering the right follow-up. SERVICES I CAN HELP WITH • AI voice agent and AI receptionist setup for inbound calls • Conversational AI call flows, prompts, FAQs, and lead qualification • Twilio voice integration, phone number configuration, and call routing • GoHighLevel (GHL) CRM setup, contact fields, tags, and pipeline stages • GHL Voice AI and CRM workflow automation • Appointment booking connected to a calendar • Lead capture, qualification, and appointment-setting workflows • Missed-call text-back and automated SMS follow-up • Appointment confirmations, reminders, and post-call follow-up • Call summaries, transcripts, call outcomes, and CRM contact updates • Human handoff, call transfer, and fallback paths for uncertain requests • API, webhook, and workflow integrations using tools such as Make or n8n • Testing, troubleshooting, and improvements to existing voice and CRM systems HOW THE SYSTEM CAN WORK A caller contacts your business. The voice agent greets them, follows the conversation rules you approve, asks the right qualification questions, and captures relevant details. When appropriate, it can help the caller book an appointment or route the call to a member of your team. After the call, the workflow can record the outcome in GoHighLevel, update the lead pipeline, add tags or notes, and start an SMS or email follow-up. The exact setup depends on your phone provider, voice platform, calendar, CRM, and business rules. I’ll review those requirements first so the solution fits your existing process. If you already have a voice agent or CRM workflow, I can also help debug call routing, webhook events, contact mapping, calendar actions, or follow-up triggers. RELEVANT PROJECT EXPERIENCE I have worked on AI voice agent and receptionist-style projects, including workflows for spa and med-spa businesses. That work has included configuring a Vapi voice agent, connecting automation with Make, handling inbound enquiries, supporting lead qualification and appointment booking, and testing the call flow. I also work with GoHighLevel CRM and automation concepts, including lead pipelines, workflow triggers, tags, and follow-up. I’ll describe the tools and scope accurately for each project. If a feature depends on your current plan, phone setup, or a third-party service, I’ll identify that before implementation so you can make an informed decision. MY PROJECT APPROACH 1. Understand your business, callers, FAQs, qualification criteria, calendar, and escalation rules. 2. Map the call flow and confirm what the AI should do, what it should avoid, and when it should transfer to a person. 3. Configure the voice agent, phone integration, CRM fields, pipeline actions, and follow-up automation within the agreed scope. 4. Test common, incomplete, and edge-case calls, including booking, call transfer, no answer, and unclear requests. 5. Share a walkthrough and handover notes so you can understand how the workflow operates. I focus on practical AI automation that supports customer communication. The goal is a clear caller experience and a traceable workflow, with useful call outcomes in your CRM and sensible handoff when automation should not continue. If you need an AI receptionist, Twilio AI voice agent, GoHighLevel voice automation, CRM integration, lead qualification, appointment booking, missed-call follow-up, or an existing workflow fixed, send me your current setup and the outcome you want. Please include your voice platform, phone provider, CRM, calendar, and the kind of calls you receive. I’ll review the scope and suggest a realistic next step.