Syed Moiz Ul Hassan N.

Customers rarely churn overnight. They go quiet first, and I notice before they leave. I'm a Customer Success Manager with 9 years in B2B SaaS. I currently run the success function for two security software brands as the only CSM across 964 accounts, onboarding, health scoring, escalations and renewals, in Salesforce and HubSpot. Most of my work is the unglamorous kind that decides whether a renewal happens. Spotting the account that quietly stopped logging in. Running the escalation when a licensing outage takes a customer's production down. Rebuilding trust after my own side made the mistake. I've done all three this year and the renewals landed. What I can do for you: • Audit your churn and tell you where it's actually coming from, usually not where you think • Build a health scoring model your team will maintain instead of abandoning • Design the onboarding sequence that gets customers to first value faster • Run QBRs and renewal conversations for your at-risk accounts • Clean up CRM workflows in Salesforce, HubSpot, Zendesk or Intercom I'm comfortable with technical products, DevSecOps, code security, developer tooling so you won't spend three weeks explaining what you sell. A good way to start: a paid two-week churn audit. You get a written diagnosis and a prioritised fix list, and we both find out whether we work well together before anyone commits to a retainer. Tell me where your customers are struggling and I'll tell you how I'd fix it.