Jessica R.

Hi, I’m Jessica — a detail-focused freelancer offering admin support, customer service, and Korean–English language services, with a strong emphasis on accuracy and clear communication. I have extensive experience supporting e-commerce businesses, handling customer enquiries, order issues, inbox management, and CRM-based communication across email and chat. I’m confident working in fast-paced environments where professionalism, consistency, and customer satisfaction matter. Alongside this, I work in a professional document production role, producing and refining documents from dictation and source material. This includes transcription, copy typing, proofreading, formatting, and quality checks to strict standards. I also have hands-on experience translating and proofreading content between Korean and English, including transcripts, scripts, web content, and educational materials, ensuring natural flow, cultural accuracy, and clarity. When needed, I collaborate with a native speaker to refine nuance and terminology. What I offer: • Customer service & e-commerce support (email, chat, order handling) • Admin tasks, inbox management, and Google Sheets • Transcription, copy typing, proofreading & document formatting • Korean ↔ English translation, subtitling, and transcription I’m reliable, quick to learn new systems, and committed to delivering high-quality, accurate work. Let’s connect.