SHI LING L.

I am a reliable and detail-oriented Virtual Assistant with over 9 years of experience in customer support, administrative tasks, e-commerce operations, and online data handling. Based in Malaysia, I am a native Chinese speaker (Simplified and Traditional Chinese) and Cantonese speaker, with basic English skills. I specialize in written communication, data entry, data verification, and remote administrative support. 📋 Virtual Assistant & Administrative Support Data entry, data verification, and record maintenance Online research, document handling, and file organization Appointment scheduling and coordinating work schedules Order processing, supplier communication, and follow-ups Microsoft Excel, Word, PowerPoint, and Google Sheets Excel PivotTables and VLOOKUP 💬 Non-Voice Customer Support Handling customer inquiries through live chat, email, and messaging platforms Assisting with order issues, payment inquiries, complaints, refunds, and after-sales follow-ups Experience with Zendesk, Shopee Chat, WhatsApp Business, Salesforce, ManyChat, Lark, Facebook Inbox, and Tawk.to Supporting customers across different industries, including e-commerce, online gaming, food delivery, travel, and property services Using translation tools to assist with written communication when needed 🛒 E-commerce & Online Store Support Product listing creation, editing, and maintenance Order processing and tracking updates Cross-border dropshipping and semi-stock e-commerce workflows Supplier coordination and overseas warehouse follow-ups Customer inquiries, shipment updates, and after-sales support 📊 Data Verification & Data Quality Experience as a remote Data Steward, verifying healthcare professional and healthcare organization records Cross-checking information against reference sources Updating records, documenting findings, and correcting data issues Maintaining accurate and consistent data 🌐 Additional Industry Experience I have also supported roofing service operations, travel arrangements, hotel front desk services, and online food delivery operations. My responsibilities have included scheduling technicians, coordinating appointments, preparing travel itineraries, assisting with flight and accommodation bookings, handling visa documentation, and updating online menus. I am organized, careful with details, and comfortable working independently in a remote environment. I aim to provide dependable administrative support, accurate data handling, and professional written customer service to help businesses run smoothly. If you need a Virtual Assistant for data entry, administrative tasks, online research, order coordination, or non-voice customer support, I would be happy to contribute to your team.