SHI LING L.

Customer Support (Chat & Email) | Data Entry | Virtual Assistant

I am a native Chinese (Simplified/Traditional) and Cantonese speaker with basic English skills, based in Malaysia. I'm an experienced Customer Support Specialist and Administrative Assistant, focusing on non-voice communication – live chat, email, and messaging platforms. I’ve worked across diverse industries including e-commerce (store operations, cross-border dropshipping, and ERP order management), food delivery platform, travel, gaming, real estate, roof repair, and hospitality, handling both customer inquiries and day-to-day administrative support tasks. 💬 **Chat & Live Chat & Email Support**: - Answering customer inquiries quickly and professionally - Handling refunds, complaints, order issues, and follow-ups - Experienced with **Zendesk, Shopee Chat, WhatsApp Business, Salesforce, Many Chat, Lark, Facebook Inbox, Tawk.to** - Extensive remote customer support experience across different industries - Global experience: Skilled at handling multi-language written communication (using translation tools) to ensure smooth and professional interactions - Once familiar with company policies, able to efficiently resolve 20–30 live chats within 5–10 minutes 🛒 E-commerce & ERP Experience: - Skilled in cross-border dropshipping and semi-stock e-commerce models - Managing full order process: confirming payment, placing supplier orders, entering tracking numbers into ERP systems - Proficient with ERP tools for order syncing, overseas warehouse coordination, and logistics tracking - Communicating with suppliers, monitoring stock, and ensuring timely international shipping - Managing product listings: uploading, editing, or removing products as required - Providing complete after-sales support: shipment updates, dispute resolution, and return handling 🧾 **Admin & Data Entry Tasks**: - Accurate data entry using Excel / Google Sheets - Scheduling, file management, online research - Skilled in Microsoft Excel (Pivot, Vlookup), Word, and PowerPoint 🎯 I have previously been responsible for: - 🎮 Game top-ups and player inquiries (online gaming platform, not online casino platform) - 🛠 Roof repair support and scheduling technicians - 🍱 Editing online food delivery menus and coordinating with restaurant owners - 🧳 Travel itinerary planning, booking flights and accommodations, and handling visa documentation - 🛍 E-commerce store operation, cross-border dropshipping, ERP order management, supplier communication, and after-sales customer support - 🏨 Hotel booking assistance and front desk guest services I’m highly organized, detail-oriented, and I specialize in remote support (chat/email). Let me help support your customers while you focus on growing your business.