Imiliana M.

Hi! I'm a multilingual Customer Support Specialist with 6+years of experience helping businesses manage customer communication through email, chat, and phone support. I specialize in delivering friendly, efficient, and multilingual customer service through email, chat, and phone support. My strong background in sales and CRM tools such as Salesforce, Zendesk, and iSell helps me manage client relationships, resolve issues quickly, and maintain high customer satisfaction. I also provide accurate and natural translations (Latvian ↔ English, Russian ↔ English) for documents, website content, and customer communications — ensuring tone, clarity, and professionalism. ⭐ Services I Offer: -Customer Support (Email, Chat, Phone) -Inbox & Ticket Management -Data Entry & Administrative Support -CRM Management (Salesforce, Zendesk) -Virtual Assistant Tasks -Order Processing & Customer Inquiries ⭐ Why Work With Me: ✅ 6+ years of customer service experience ✅ Reliable, professional, and detail-oriented ✅ Fast response time and clear communication ✅ Comfortable supporting international customers in English, Russian, and Latvian I’m passionate about helping businesses provide excellent customer experiences and build strong relationships with their clients.