Laura M.

Hi I'm Laura 👋 Thanks for taking the time to be here and I'm excited to introduce myself. 🎯 WHAT I DO I build custom Customer Success systems, processes, and practices for early and mid-stage companies. My systems replace spreadsheet chaos with visibility: customer health tracking, renewal management, expansion pipeline, all automated and connected. 📊 MY TRACK RECORD → Built CS function from scratch at multiple startups (achieved 150 Net Revenue Retention) → Managed international operations within a 50 person team, supporting $20MM+ ARR growth → Co-founding experience (scaled OOO digital advertising hardware to 1,500+ units, $1M funding) WHAT I OFFER 🔍 CS System Audits: → 2-hour discovery call → Analysis of your current systems → Written recommendation report with specific next steps → Completed within 3 business days 🛠️ Custom Notion System Builds: → Discovery call & system architecture → Complete build-out in Notion → 2 rounds of feedback & revisions → Documentation & handoff → Typical timeline: 7-10 business days 📋 Pre-built Templates: If you want to DIY, I also offer pre-built Notion templates for CRM, Customer Health Tracking, Onboarding, OKR Planning, and more. ⚡ HOW IT WORKS I start every project with a 15-minute free call to understand your team's specific needs, current pain points, and goals. From there, we scope the work, agree on timeline and investment, and I build your system. 👥 WHO THIS IS FOR → Early-stage founders managing customer relationships on spreadsheets → CS leaders at mid-market SaaS (10-50 person teams) scaling without the right systems → Operations leaders who need visibility into customer health, renewals, and expansion ✨ WHY WORK WITH ME I've spent 15 years building and scaling customer success operations at real companies. I understand what CS leaders actually need (not just what looks pretty). I build systems that your team will actually use, not overcomplicated setups that sit unused.