Karem A.
Customer Service & Tech Support | Microsoft Excel, Microsoft Office
I am a seasoned Customer Support Representative and trilingual professional (Native Arabic, Fluent in Italian and English) with extensive experience working across top-tier companies including Concentrix, Majorel, Xceed, INTELCIA, Foundever, and IGT Solutions. Combining years of fast-paced call center experience with linguistic expertise, I deliver exceptional client support, accurate translations, meticulous proofreading, and engaging voice-overs. Core Strengths Customer Support: Call, chat, and email handling, conflict resolution, and client management. Translation & Localization: Culturally accurate translations across Italian, English, and Arabic. Proofreading & Voice-Over: Fine-tuning tone and grammar, plus delivering energetic, clear vocal scripts. I am dedicated to fast turnaround times, precision, and seamless communication on every project. Let’s connect and bring your project to life!
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $4.5k
Billed in all: $7,681$7.7k
$4.5k in the last 6 months
Earnings, last 30 days
Skill rankings: #1 in 1 skill of 3
Rarest: top 4% in Arabic English Accent, of 80. Ranked by MRR among everyone on Upwork with the skill.
- Italian Sign Language6 freelancers · 🇪🇬 #1Top 17%🇪🇬#1 of 1
- Arabic English Accent80 freelancers · 🇪🇬 #1Top 4%🇪🇬#1 of 28
- #1,915English17,148 freelancers · 🇪🇬 #39Top 11%🇪🇬#39 of 317