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Karem A.
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Karem A.

Customer Service & Tech Support | Microsoft Excel, Microsoft Office

I am a seasoned Customer Support Representative and trilingual professional (Native Arabic, Fluent in Italian and English) with extensive experience working across top-tier companies including Concentrix, Majorel, Xceed, INTELCIA, Foundever, and IGT Solutions. Combining years of fast-paced call center experience with linguistic expertise, I deliver exceptional client support, accurate translations, meticulous proofreading, and engaging voice-overs. Core Strengths Customer Support: Call, chat, and email handling, conflict resolution, and client management. Translation & Localization: Culturally accurate translations across Italian, English, and Arabic. Proofreading & Voice-Over: Fine-tuning tone and grammar, plus delivering energetic, clear vocal scripts. I am dedicated to fast turnaround times, precision, and seamless communication on every project. Let’s connect and bring your project to life!

🇪🇬Giza, Egypt$10/hr100% JSS4.00 (1)Since Aug 2025

Earnings and projects

MRR
$751

Last 6 months ÷ 6

World#60,707 / 412k
🇪🇬Country#763 / 6,384
Revenue, last 30 days
$0

Last 6 months: $4.5k

Total earnings
$7.4k

Billed in all: $7.7k

World#221,030 / 412k
🇪🇬Country#2,881 / 6,384
Per project
$7.4k

$4.5k in the last 6 months

World#22,686 / 412k
🇪🇬Country#186 / 6,384
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇪🇬Country#1,858 / 6,384
Projects in all
1
0% fixed100% hourly
World#360,671 / 412k
🇪🇬Country#5,638 / 6,384

Earnings, last 30 days

$7.7kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$7.5k$7.6k$7.7k$7.8kOct 8Oct 23Nov 7

Skill rankings: #1 in 1 skill of 3

Rarest: top 4% in Arabic English Accent, of 80. Ranked by MRR among everyone on Upwork with the skill.

  1. 1Italian Sign Language6 freelancers · 🇪🇬 #1Top 17%
  2. 3Arabic English Accent80 freelancers · 🇪🇬 #1Top 4%
  3. #1,915English17,148 freelancers · 🇪🇬 #39Top 11%