Ivan K.
Customer Support & Chat Moderator (RU/EN/BG)
Hi! My name is Ivan. I’m a customer support agent and chat moderator with experience working directly with clients in Russian, Bulgarian, and English. I handle chat and email support, help customers with questions, solve issues, and keep communication clear and polite. I’m good at staying calm, understanding the problem quickly, and writing clean, simple responses. I’ve also worked in roles where communication and conflict resolution were important, so I know how to deal with different types of people. What I can help you with: • Live chat support • Email support • Community/Discord/Telegram moderation • Content reviewing • Customer communication in RU/EN/BG I’m reliable, fast to learn, and available around 6 hours per day. Ready to start immediately.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $339
Billed in all: $3,051$3.1k
$339 in the last 6 months
Across 2 contracts
Earnings, last 30 days
Skill rankings: Top 31% in English
Ranked by MRR among everyone on Upwork with the skill.
- #37Bulgarian96 freelancers · 🇧🇬 #31Top 39%🇧🇬#31 of 81
- #226Russian720 freelancers · 🇧🇬 #2Top 31%🇧🇬#2 of 11
- #274Community Moderation605 freelancers · 🇧🇬 #1Top 45%🇧🇬#1 of 2
- #390Problem Resolution837 freelancers · 🇧🇬 #1Top 47%🇧🇬#1 of 2
- #551Content Moderation1,144 freelancers · 🇧🇬 #2Top 48%🇧🇬#2 of 5
- #1,175Task Coordination2,735 freelancers · 🇧🇬 #4Top 43%🇧🇬#4 of 8
- #5,011Online Chat Support11,527 freelancers · 🇧🇬 #6Top 43%🇧🇬#6 of 14
- #5,351English17,148 freelancers · 🇧🇬 #17Top 31%🇧🇬#17 of 71