Samaria S.

I help early-stage online coaching and education programmes keep the clients they sell, and help ambitious people finally follow through on their goals. Fractional customer experience strategy for startups. Accountability and personal project management for individuals. Whether it’s clients going quiet after buying or goals that keep slipping, the fix is the same: structure, human touchpoints, measurable success and someone making sure nothing quietly drops. I’m Samaria, founder of ELOS™. FOR EARLY-STAGE FOUNDERS: Customer experience for your online coaching or education programme You’ve just launched, or you’re about to. You have your first clients, maybe a VA or two, but nobody has properly mapped out what happens after someone buys (or it was done with AI and a hope, no judgement). I design that experience before refunds, silent members and missed testimonials become the norm. Customer Experience Audit (2 weeks): I go through your programme as a client and give you a prioritised action plan. Fractional CX engagement: I temporarily join your team to map the customer journey, interview clients, and design onboarding, retention and check-in systems, testimonial moments, and the SOPs your team needs to run it. FOR INDIVIDUALS: 1:1 Accountability & Follow-Through for ambitious people with a big goal, a full plate and a stop-start habit. You don’t need more willpower. You need structure and someone in your corner. Includes personalised goal and project systems, weekly scorecard reviews across your core life areas, proactive drift detection, your own accountability dashboard, motivation mapping and optional 1:1 coaching. EXPERIENCE • 7+ years in customer, student and community experience for online education and coaching brands • 70,000+ member ecosystem: led community and student experience for a high-growth digital education company turned SaaS, managing a team of 6 against KPIs and project-managing major initiatives • 26,000+ member women’s growth community, built from scratch • Designed premium high-ticket onboarding journeys built for retention • Led member experience for a high-ticket online business community: 98% monthly retention and under 2% churn over first 6 months, failed-payment recovery lifted to 78.4% (vs 47.6% industry median and prev. dip of 64%), 250+ testimonials collected • Close work with CEOs, founders and leadership teams • Life Coaching trained, with a foundation in Rapid Transformational Therapy Tools: HubSpot, Intercom, Recharge, Kajabi, Skool, Circle, Airtable, Notion, Slack, Google Workspace, Shopify, Claude, ChatGPT Areas I help with: customer experience, client success, customer success, onboarding, retention, customer journey mapping, community management, online courses, coaching programmes, SOPs, accountability, project management, goal setting, procrastination, productivity, habits, burnout prevention, life design, life coaching Founders: message me about your programme. Individuals: message me about the goal you keep restarting. Either way, we’ll quickly see if we’re a good fit. *I work with a limited number of clients at a time to protect the quality of my services. If your need is urgent, let me know when you message me.