Allegra S.

I help businesses turn the platforms they’ve invested in into experiences their customers actually enjoy, from the first automated welcome email to the community where they stick around. I’m a HighLevel Certified Admin, having passed both the written certification and the hands-on proctored exam inside a live agency account. I set up and organize HighLevel accounts so they actually match how your business works: pipelines that reflect your real sales process, workflows that handle follow-up and reminders without you, funnels and forms connected to the right automations, and domain, email, and calendar setup done right the first time. If your account has gotten messy, I can audit and clean it up, too. On the community side, I built IndiePod, a community for independent podcasters, from a 125-member Facebook group into a thriving 3,500+ member community on Circle.so. I designed the onboarding experience, engagement programming, moderation standards, and community culture from scratch. I know what it takes to turn a quiet platform into a place where people show up, contribute, and stay. Behind both is 10+ years as the primary point of contact for SaaS customers: leading live onboarding sessions, configuring and training teams on CRMs, and writing the playbooks and documentation that help businesses scale client success without losing quality. I also bring 20 years of marketing and communications experience, so I understand the purpose behind your funnels and email sequences, not just the settings. I’m a Certified Professional Coach (CPC), which shapes how I approach every client relationship: with genuine curiosity, active listening, and a focus on what you actually need, not just what you first asked for. What I bring to every engagement: clear communication, strong follow-through, and a track record of showing up prepared and delivering what I promised. If you need someone to set up or untangle your HighLevel account, launch or grow your community, or build the onboarding systems that make your customers confident, let’s talk.