Ashley Geraldine V.

Ashley Geraldine Villada Estupiñan – Bilingual Bilingual Virtual Assistant | 26 years old Bilingual Virtual Assistant with experience providing administrative support, customer service, and translation in both English and Spanish. Skilled at managing emails, organizing digital documents, maintaining accurate records, updating spreadsheets, and supporting day-to-day business operations with efficiency and attention to detail. Previously worked as a Cash App Customer Support Representative at Concentrix, assisting English-speaking customers with account-related inquiries, troubleshooting issues, and delivering professional support in a fast-paced environment. This experience strengthened my communication skills, problem-solving abilities, and commitment to providing excellent customer service. In addition to administrative experience, I have worked as a translator and editor for manga and book projects, ensuring accurate, natural translations while preserving tone and context. This role refined my written communication, proofreading, research, and attention to detail in both English and Spanish. I am highly organized, a fast learner, and comfortable adapting to new tools, systems, and workflows with minimal supervision. I enjoy creating organized processes, handling multiple priorities, and supporting teams by ensuring tasks are completed accurately and on time. My goal is to build long-term relationships with clients by providing dependable, high-quality virtual assistance and bilingual support that helps businesses operate more efficiently. Key Skills & Strengths: Bilingual Communication (English & Spanish) Virtual Administrative Support Customer Service & Client Support Email & Calendar Management Data Entry & Database Management Google Workspace (Docs, Sheets, Drive, Gmail) Microsoft Office Suite Spreadsheet Management File & Document Organization Internet Research Translation (English ↔ Spanish) Proofreading & Editing Bookkeeping Support Invoice & Payment Tracking Report Preparation Task & Project Coordination Time Management Attention to Detail Fast Learner Problem Solving Strong Written & Verbal Communication Adaptability Organizational Skills Independent Worker Confidentiality & Professionalism