Sean K.

Need reliable support with Amazon operations, social media, customer service, CRM, or day-to-day business tasks? I can help. I am a native Mandarin speaker with professional English communication skills and practical experience in Amazon e-commerce, product sourcing, customer operations, CRM and business systems, social media support, and community management. I have worked with customers, internal teams, and service providers, followed SOPs, maintained records, tracked issues, and supported daily business operations. I currently support operations on X and Telegram, and I am familiar with Douyin, Xiaohongshu, WeChat Channels, and WeChat. I can help with basic content coordination, community interaction, customer follow-up, and Chinese-language communication. Since April 2023, I have co-managed an own-brand wig business on Amazon Japan. I was responsible for product research and selection, supplier coordination, Amazon storefront setup, product listing and ASIN/SKU/JAN management, FBA operations, Amazon advertising, and Seller Central payment and fee review. I managed product information across multiple wig and accessory categories and supported the business from product selection and sourcing through listing, fulfillment, advertising, and sales operations. I can support you with: • Social media and community support • Mandarin-English customer support • CRM updates and customer follow-up • Amazon store and e-commerce operations • Product research and supplier coordination • Product listings, ASIN/SKU/JAN organization, and FBA support • Amazon advertising and Seller Central report review • Excel and Google Sheets • Data organization and basic reporting • Online research using Chinese and English sources • SOP execution, issue tracking, and documentation • Online course and WeChat community support • Hospitality, events, and day-to-day operations I also have practical familiarity with cryptocurrency and Web3 products, including Binance, OKX, Bybit, wallets, DeFi, DEXs, and cross-chain tools. I can assist with basic research, customer support, data collection, and operational tasks while following product documentation and escalating technical issues when necessary. I am organized, reliable, comfortable working independently, and willing to learn project-specific tools and workflows. I am best suited to roles where clear communication, careful follow-through, and consistent support are important.