Francis Adrian L.

I used to work for a BPO company for more than three years and my job there requires me to interact a lot with customers who would need help in configuring their wired or wireless network at their home which could be anywhere around the world. I am very well versed with MS Office applications, I can do both hardware and software troubleshooting for desktops and laptops and I can also type fast. I've been involved before with customer support through phone, chat and email and has been proficient at these different support channels. I'm internet savvy and I make sure that I fulfill the tasks that are required from me once it is started. Recently, I have worked with different Internet Service Providers handling technical support involving simple to complicated networks. I am also knowledgeable in PC hardware and software troubleshooting. I am looking for any role that would fit my qualifications.