Jo Ann P.

I am a dedicated Virtual Assistant with over 14 years of proven experience here in Upwork, specializing in data entry, customer support, lead generation, and research. I began my career as a Data Analyst (outside Upwork), where I developed strong analytical, reporting, and data management skills. These skills continue to support my work, especially in handling data accurately and efficiently. In addition, I have BPO experience handling customer inquiries for an e-commerce platform, which strengthened my ability to communicate effectively, resolve issues quickly, and provide excellent customer service. I am committed to helping clients save time, improve workflows, and deliver better service to their customers. I am always open to learning new tools and taking on new challenges.