Remylou L.

Customer Service Expert, Language & Soft Skills Trainer, QA

Almost a decade of freelancing experience here on Upwork! Let me help you grow your business.   My 10-year experience in the Business Process Outsource industry has provided me with excellent customer service values, a keen eye for details and a strict compliance on quality. Having started as a representative and rising to the ranks, I appreciate the learnings I have acquired in every phase of my career. I have been a frontline general customer service consultant for many different companies including financial, online shopping, and credit report companies. For over 2 years, I worked as a Senior Quality Specialist for a big online shopping site. After which I joined the launching team of a technical account as a Communications Coach. My primary task was to monitor and provide feedback to agents to enhance their communications skills. As a Language, Sales, and Core Skills trainer, I handle all kinds of lines of business. I conduct trainings for voice and non-voice accounts. As a Senior Trainer, I also interact with clients about certifications and process improvement. Some of the certifications I have: Berlitz, KnowledgeSpace, TESDA (Philippine's Technical Education and Skills Development Authority) , and Six Sigma Yellow Belt.