Tugba T.

I help SaaS teams find where users get stuck, then improve the UX, content, and documentation causing the friction. I spent 6 years at Atlassian designing Jira Service Management and Opsgenie experiences used by 500K+ monthly users. I can help with UX audits, onboarding and user flows, UX writing, technical documentation, and AI/conversational experiences. HOW CAN I HELP? **************************** - UX & Product Audits: Onboarding, user flows, information architecture, terminology, usability, UX copy, and product friction. - SaaS & Technical Documentation: Help centers, knowledge bases, user guides, tutorials, API documentation, and complex technical workflows. - UX Writing & Content Design: UI copy, onboarding, navigation, empty and error states, terminology, and voice & tone. - AI & Conversational UX: AI assistant evaluation, conversation flows, prompt improvement, response quality, fallbacks, and human handoffs. MY BACKGROUND **************************** I spent 6 years at Atlassian, working on Jira Service Management and Opsgenie across incident management, alerts, on-call, integrations, automation, ChatOps, and AI-assisted workflows. My work included: - Designing experiences used by 500K+ monthly active users - Leading content strategy for a large-scale product migration - Building and improving a 700+ article documentation ecosystem - Creating product, technical, API, and developer documentation - Conducting user research and improving complex SaaS workflows - Designing experiences across web products, Slack, and Microsoft Teams Before Atlassian, I worked on enterprise ERP software, where I learned how to understand complex systems and explain them clearly to users. WHERE I'M MOST USEFUL? **************************** Have a SaaS product that's becoming hard to use, explain, onboard, or document? I can get into the product, understand how it works, identify where users are struggling, and turn that complexity into a clearer experience.