Rita D.

Hello👋 I’m an Expert, bilingual Customer Service and Sales Specialist/ Supervisor and Administrative Specialist with over 12 years of professional experience. My background features a decade of leading e-commerce customer care and 5 years of international office administration in Dubai. I specialize in driving hard-core client servicing and delivering the utmost quality service to support long-term business growth. For 10 years, I served as a Customer Service Supervisor for a New York-based online store (Missesdressy com). I managed omnichannel customer operations across US business hours. Combined with my tech-savvy IT foundation and flawless English/Arabic fluency, I help global e-commerce brands maintain smooth day-to-day operations and premium customer satisfaction.I am looking for challenging, long-term, full-time positions where I can take on new operational challenges, optimize team workflows, and ensure your clients receive world-class care. 🔹 What I Can Help You With: Customer Support: Advanced management of live chat, email, ticketing systems, and phone support, including SOP. E-Commerce Operations: Specialized customer journey management for online retail storefronts. Sales Excellence & Growth: Turning support interactions into sales opportunities through consultative up-selling and cross-selling. Supervision & Team Support: Leading support agents, monitoring quality assurance, and resolving complex client issues. Virtual Assistance & Office Administration: 5 years of corporate experience managing documentation, coordination, and office workflows. Bilingual Translation & Localization: Precise English-to-Arabic and Arabic-to-English marketing and business translation. Data Management & Research: Efficient internet research, market data collection, and accurate data entry. Technical & Desktop Support: Leveraging my IT skills to assist customers with basic technical troubleshooting. Outbound Outreach: Confident handling of telecommunications, cold calling, follow-ups, and promotional campaigns. 🔹 Key Skills and Strengths: ✔Positive tone, patience and empathy dealing with customers. ✔Professional communication skills and time management. ✔Problem solving skills, taking workload and the ability to work under pressure. ✔Attention to details, team player with management skills. ✔Fast learner to new systems and procedures. ✔ Flawless Bilingual Fluency: Seamless written and spoken communication in English and Arabic. ✔ Hard-Core Client Servicing: Deeply committed to delivering professional, utmost quality service. ✔ Sales & Marketing Alignment: Skilled at using customer feedback to support retention marketing and boost customer lifetime value, everything that turns your traffic to sales and troubleshoot any issues beyond. ✔ Leadership Experience: 10 years of supervising support workflows and guiding team success. ✔ Cross-Cultural Adaptability: Experienced with US customers, GCC Arabic market and Middle Eastern corporate environments. ✔ Technical Savviness: Strong IT problem-solving capabilities and fast software adoption. ✔ High Autonomy: Ability to work independently with little to no supervision. ✔ Time Zone Flexibility: Fully equipped to align with your required business hours. 🔹 Tools, Tech, & Infrastructure: CRM & Helpdesk Tools: Zendesk, LivePerson, and related customer ticketing software. Productivity Suites: Expert knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) from older versions to the latest cloud suites. Communication Channels: Multi-line phone support, live web chat systems, and professional business email management. Technical Setup: High-speed broadband internet connection, modern high-spec PC setup, and professional voice-speed supported headset. 🔹 Why Businesses Choose Me: ✔ 12+ Years of Proven History: A solid mix of e-commerce leadership, sales and international corporate admin experience. ✔ Reliable Infrastructure: Zero downtime with a fast connection and modern remote devices to execute work effectively. ✔ Quality-Obsessed Mindset: Dedicated to protecting your brand's reputation and customer retention rates. ✔ Growth-Oriented: Seeking long-term partnerships to scale alongside your business goals. ✔ Verified Voice Quality: Well-spoken English (please feel free to request a voice recording during our interview!).I am passionate about helping online businesses provide outstanding support while building reliable, long-term professional relationships. 📩 Let’s talk ! Send me an invitation to interview, we can talk about how I can streamline your support operations today. Please feel free to check my portfilio and Upwork experience.