Nikhil D.

Customer service and Technical support

Customer service is the backbone of every known industry and with the kind of competition that we are experiencing in today's world, it becomes even more imperative that you back your world class product with a similar kind of support. It should not be an after thought or a chore. Rather, there has to be a certain drive to resolve things and help people. This is something that comes to you naturally if you have spend years learning the nuances of this most rare but 'taken-for-granted' art. I use the word 'nuances' because there are always the small things, the details, which can make the customer feel special or go completely berserk. Having spent my entire career in Customer service and Technical support, I can confidently say that I have aged in this role just like a wine in the vintner's barrel. The customer wants assurance, he needs to feel that the company is ready to spend time, listen to his feedback and offer him an amicable resolution. At this point, the customer service agent is no longer an individual but becomes the very company that he is representing. So why hire me? I had the opportunity to work with the best global brands and have undergone training, for both Customer Service as well as self-development. Gateway computers, DELL, Optus Broadband, DOW Chemical Co, oDesk were my previous employers and they have meticulously trained me, not just on their tools but also the art of Customer service. They have inculcated a sense of responsibility, professionalism and work culture, that can only be gained by working for such giants. After more than 10 years, I am like a finished product which has further improved with the passage of time. I have clocked approx 4000 Upwork hours as well, majority of them with a single client, which further endorses my claims. I have a dedicated room, as my home-office, with state-of-the-art AMD A3850 desktop and a cable broadband with a speed of 50Mbps. In rare case of me needing a backup, I use my Core i3 laptop and a reliable Vodafone 3G data connection. The computer has updated security software and genuine Windows 8.1 Pro operating system. I am available for Phone, Chat as well as email support. If you are a budding startup, looking to establish a reputation or a proven industry giant, to further strengthen his claims, I am an investment that will assure you peace of mind and happy customers, at the same time whose rates won't break your bank. Don't take my word for it, put me through the wringer and check for yourself. My speedtest result: http://www.speedtest.net/my-result/4652597776