Marieche B.

Customer Experience & Technical Support Expert | Ai Certification

Customer Experience & Operations Specialist with 15+ years supporting U.S. telecom brands (Verizon, AT&T, T-Mobile). Skilled in phone, email, chat, and SMS support, with consistent sub-2-minute response times and 95%+ CSAT. Strengths include first-contact resolution, technical troubleshooting, billing and account support, and high-volume ticket management. Proven track record of improving team efficiency by 15% and reducing resolution time by 20% through optimized CRM usage, clear documentation, and cross-team collaboration. Experienced in order processing (30+ daily), shipment tracking, and returns management, contributing to a 10% improvement in on-time delivery. Tech-savvy, detail-oriented, and quick to adapt to new systems and workflows. Fully equipped for remote work with a reliable fiber connection and a dedicated home office.