Benjamin W.

Extensive experience in providing technical and application support services to customers worldwide. A passion for ensuring a flawless end user experience for both product and support services. Always striving for the highest customer satisfaction through continual learning, best practices and process improvements. Skills: • Service delivery/management • Security • Databases/SQL • Server administration • Scripting (Python/Bash) • System monitoring Strengths: • Customer support • Employee / customer training • Technical documentation / User guides • Issue/problem management • Problem solving / root cause analysis • Process improvement Attributes: • 20+ years of B2B, B2C support experience • 10+ years of experience in managing a customer service team • Proven leadership skills in both independent and team environments • Excellent communication skills (written and verbal)