Miha M.

Hi, Thank you for reading my profile. I have been working as a freelance translator for over 20 years. This includes project management, translation and proofreading as well as transcription and research. My experience in customer service spans 14 years and includes calls, chat, social media and email support. I worked for sites like Netlog, Twoo, Ablo and companies like Sonim, CAT phones, Motorola Rugged and Land Rover phones. I used several custom CRMs, Zendesk, Salesforce, and Zoho. I am experienced in team management and have led the customer service team at Sonim, overseeing the day-to-day operations, reporting, scheduling and processes. My experience in administration includes setting up custom service solutions in Salesforce, establishing an effective service console environment for case management and setting up a call center with integrations into Salesforce. I have been active as a freelance website tester and can offer testing on mobile devices (Android and iOS) as well as PCs with a quick turnaround time. My work included customer support, translating and testing, writing support articles, reporting bugs and other tasks. I have also worked for 5 years as an English teacher at elementary schools. I speak 5 languages (English, German and Slovenian at a C2 level). Long-term cooperation is an ideal arrangement for me. I don't deliver low-quality or sloppy work and adjust the compensation to the project difficulty. Through my work experience, I have learned that it does not pay to deliver low-quality work and that clear communication is essential to realize expectations on both sides. My goal is to create a strong ongoing relationship with my clients and offer them the best solutions for their needs. List of keywords to boost my place in search: Customer Support Manager, Support Team Lead, E-commerce & Tech Support, Salesforce Administrator, CRM Setup & Integration, Salesforce Service Cloud, Customer Success Manager (CSM), Client Relationship Management, Customer Retention & Onboarding, Email Chat & Phone Support, Call Center Setup, Technical Support Specialist, QA Tester, Website & Mobile App Testing, Manual Testing & Bug Reporting, Zendesk Expert, Zoho CRM Admin, Ticketing System Setup, Multilingual Customer Service, German & English Customer Support, Technical Translation & Localization