Cristina R.
Customer Support Team Lead, Tech Support
I am a Customer Support professional with several years of experience in this field. Currently, I work as Customer Support Team Lead for Vibly and recently as Tech Support for Discuss.io, roles that allow me to combine leadership in support operations with hands-on technical problem solving. In the past, I have worked for multinational companies such as Swappie (2020–2023), where together with my colleagues I won Statista’s award “Italy’s Best Customer Service” in 2022, and for Nexxie Group/Vdesk Corporation (2019–2020). I also bring over 10 years of experience as a freelancer and remote worker, with a background ranging from website localization to content writing and e-commerce management.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $19k
Billed in all: $177,117$177k
$9.6k in the last 6 months
Across 27 contracts
Earnings, last 30 days
Skill rankings: Top 1% in Creative Writing
Ranked by MRR among everyone on Upwork with the skill.
- #6Cooking334 freelancers · 🇮🇹 #1Top 2%🇮🇹#1 of 6
- #10English to Italian Translation702 freelancers · 🇮🇹 #7Top 1%🇮🇹#7 of 492
- #15Italian989 freelancers · 🇮🇹 #7Top 2%🇮🇹#7 of 592
- #22Game Testing852 freelancers · 🇮🇹 #1Top 3%🇮🇹#1 of 9
- #27Content Localization1,586 freelancers · 🇮🇹 #3Top 2%🇮🇹#3 of 88
- #118Creative Writing10,453 freelancers · 🇮🇹 #4Top 1%🇮🇹#4 of 131
- #148Article Writing12,520 freelancers · 🇮🇹 #3Top 1%🇮🇹#3 of 151
- #177Blog Writing13,251 freelancers · 🇮🇹 #2Top 1%🇮🇹#2 of 128