Nicoletta M.

I am fluent in English, Spanish and Italian, I know how to effectively handle all types of customer service tasks and issues and I understand the importance of customer satisfaction. I am thoroughly experienced in preparing correspondence, emails and documentation relative to all aspects of sales & customer service related tasks. I am an Italian citizen, I am married to an American Citizen. I live in Italy. American English is the spoken language at home. I grew up in Quito, Ecuador. I lived for two years in Poughkepsie, New York and Naples, Florida. I worked for the same automotive sales organization from 2001 to 2011. I have an outstanding automobile sales record -- selling new Saab; BMW, and Mini- automobiles to U.S. military and civilian personnel stationed overseas. I have experience advertising and marketing these vehicles; organizing and staging sales events; aggressively selling, closing, delivering; establishing and maintaining full data bases in support of prospects and following-up sales through closure, and delivery. Prior to working in the automobile sales business, I worked 5 years selling cell phones and managed the leading retail cell phone communications business in Aviano, Italy. I have experience on how to fulfill orders for European and South American Markets, how to attend and resolve customer queries of any kind. How to upload images to the specific database, descriptions, and prices. I have experience with product approvals, with product sourcing and much more.