Sergio M.

Product Support Specialist with 15+ years of experience supporting SaaS products and Windows software applications. I help software companies provide reliable, professional support to their customers through technical troubleshooting, product guidance, onboarding assistance, documentation, and customer communication. My background combines customer support, software QA, technical writing, and product knowledge, allowing me to bridge the gap between technical teams and end users. I am experienced working with ticket-based environments, investigating software issues, reproducing customer-reported problems, and creating clear documentation and tutorials that improve the customer experience. For the past 10+ years, I have worked with a software company supporting desktop and SaaS-based products, assisting customers with installation issues, software troubleshooting, exports, licensing, product usage, and onboarding. Areas I can help with: • Technical Support • Product Support • SaaS Customer Support • Windows Software Troubleshooting • Customer Onboarding • Email and Ticket Support • Software Documentation • User Guides and Tutorials • QA and Issue Reproduction • English / Spanish Support I take pride in being dependable, detail-oriented, and professional in every customer interaction. My goal is not only to solve issues, but also to create a positive support experience that builds trust with customers.