Ramly D.

I have worked as a call center agent being a customer service rep and a tech support for Dell and HP for 6 years. I am knowledgeable when it comes to desktop/laptop software configuration and hardware repair. I used to assist people in fixing their computers over the phone including remote assistance by giving clear and concise instructions. I was an administrator at Xerox where I was managing, together with several developers, a website tool call centers use to monitor agent performance, schedules, quality etc. I worked with developers to supplement and maintain the tool and communicate with clients for further improvement and flexibility to suit their needs. I have worked as a Project Manager, researcher, lead generation, website administrator and IT Helpdesk technician. - Desktop and Laptop Technical support (Windows OS) - Printer setup and troubleshooting - Remote Desktop/Teamviewer - Website Administrator - Technical Writing/Creating User or Tech Manuals - Data Gathering - Lead Generation - Virtual Assistant - Researcher - Microsoft Office Install and Repair - Magento Admin