Toqa T.

12 years. 3 continents. One consistent outcome: operations that actually work. I'm an operations and project management specialist with a track record across e-commerce, logistics, and business operations, working remotely for US and UAE-based companies long before it was the norm. On Upwork, I've maintained a 100% Job Success Score across 14 contracts, which I'd like to think speaks louder than a bullet list of skills. What I actually do well: → Build the systems that hold fast-growing teams together: SOPs, playbooks, and workflows that don't fall apart when the team scales or a key person leaves. → Run complex operations across time zones. I've managed cross-functional teams, 3PLs, suppliers, and client accounts simultaneously, without things slipping through the cracks. → Step into messy situations and make sense of them. Whether it's a fulfillment process that's broken, a project that's drifted off-track, or a team that needs structure, I tend to be the person who figures out what's actually wrong and fixes it. → Bridge the gap between strategy and execution. I don't just hand over a plan; I stay until it's running. I'm fluent in English and Arabic, which makes me a practical choice for businesses operating in or expanding into MENA markets. I work with founders, operators, and executive teams who need a reliable right hand, not someone they have to manage. If that sounds like what you're looking for, let's talk.