Erness Faith R.

Hey! Thanks for checking out my profile. I specialise in Customer Service & Satisfaction, Legal Research, and Legal Writing. This platform gave me a chance to meet diverse potential clients and a streamline of areas of expertise i would like to focus myself on. 📍Previously, I was engaged as an over-all CUSTOMER SERVICE ADMINISTRATOR where I handle several administrative tasks like answering customer queries thru emails via Zendesk & HubScout, order fulfillment, and providing delivery and tracking status. 📍I also had an opportunity to be an EMAIL MODERATOR. This task includes sorting email according to relevance, handling message replies as well as sorting and merging feedbacks coming from clients to be reviewed by the developers. 📍My niche is handling and interacting with clients/customers through EMAIL and CHAT SUPPORT. I converse fluently in English. 📍 I am a LAWYER by profession. I was formerly employed as a legal manager for a medium-sized Law Firm located in Makati, Philippines. My primary function was to take care of the daily operations of the company. As a lawyer, I also attend hearings and prepare the necessary pleadings or documents required in the case/s assigned to me. 📍ADMINISTRATIVE ASSISTANT. Learning from my years of experience in the corporate world, I have been immersed in the needs and goals of a business. 📍Aside from being a fast learner, I also pride myself on having high standards of professionalism in every aspect of my work.