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Sheila T.
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Sheila T.

Expert Customer Support Rep - E-commerce & Edtech

Bilingual English/Portuguese Customer Service Agent with an impressive track record spanning over 10 years, proficient in utilizing Zendesk, Gorgias, and Shopify. Skills and expertise: Zendesk, Gorgias, Zoho Mail, Chat Support, Shopify, Shipmonk, Social Media moderation, Google Sheets, Outlook, and Slack. If you are seeking a team player with strong management skills who prioritizes client satisfaction and retention, look no further. I look forward to hearing from you.

🇧🇷Caxias do Sul, Brazil$10/hr100% JSS5.00 (22)Since Sep 2014
GlobeUpwork

Earnings and projects

MRR
$1.6k

Last 6 months ÷ 6

World#29,595 / 412k
🇧🇷Country#415 / 4,647
Revenue, last 30 days
$1.7k

Last 6 months: $9.6k

World#25,695 / 412k
🇧🇷Country#380 / 4,647
Total earnings
$68k

Billed in all: $73k

World#57,867 / 412k
🇧🇷Country#613 / 4,647
Per project
$1.6k

$9.6k in the last 6 months

World#89,777 / 412k
🇧🇷Country#1,019 / 4,647
Projects, last 6 months
1
0% fixed100% hourly
World#128,096 / 412k
🇧🇷Country#1,427 / 4,647
Projects in all
42

Across 44 contracts

59% fixed41% hourly
World#72,393 / 412k
🇧🇷Country#502 / 4,647

Earnings, last 30 days

$73.1k+$1.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$71k$72k$73k$74kOct 9Oct 24Nov 8

Skill rankings: Top 5% in General Transcription

Ranked by MRR among everyone on Upwork with the skill.

  1. #26English to Brazilian Portuguese Translation403 freelancers · 🇧🇷 #19Top 6%
  2. #63Answered Ticket446 freelancers · 🇧🇷 #1Top 14%
  3. #68Portuguese987 freelancers · 🇧🇷 #32Top 7%
  4. #205Gorgias1,588 freelancers · 🇧🇷 #1Top 13%
  5. #217Product Knowledge2,128 freelancers · 🇧🇷 #1Top 10%
  6. #278Slack3,033 freelancers · 🇧🇷 #3Top 9%
  7. #312Order Tracking2,668 freelancers · 🇧🇷 #1Top 12%
  8. #393General Transcription8,318 freelancers · 🇧🇷 #11Top 5%