Kade C.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Scaling customer support or CX and feeling the cracks? I help growing teams fix broken customer support systems, improve retention, and clean up operations without hiring a full-time leader. I’m a senior Customer Experience & Operations leader with 10+ years building and scaling CX, support, and operational systems inside fast-growing consumer and B2C businesses. What I specialize in: • Customer experience strategy & journey optimization • Support operations (Zendesk, ticketing workflows, QA, CSAT) • Lifecycle & retention operations (handoffs, automation, tooling) • Cost reduction, forecasting, and operational efficiency • Cross-functional execution with Product, Engineering, Legal, and Finance Relevant results: • Led a 55-person support org handling ~500K contacts/year with 93% CSAT • Owned and forecasted a $1.5M+ annual CX budget • Eliminated $100K+ in OpEx through tooling consolidation and process redesign • Scaled CX systems in a high-emotion consumer category where trust and retention mattered • Partnered with Product & Engineering to remove friction across the customer journey • Led early AI and automation pilots to improve efficiency and response times I work best with: • Founder-led or scaling teams who need senior-level CX or Ops help without hiring full-time • Companies with existing support teams, tools, or processes that “kind of work” but aren’t optimized • Clients who want both strategy and execution, not slide decks that never ship If you need help diagnosing CX issues, fixing operational bottlenecks, or scaling support the right way — let’s talk. Message me with a quick overview of your challenge and I’ll tell you if I’m a fit.