Angelica P.

Expertise in customer assistance, engagement and overall customer journey via customer care, customers' account activations, and technical care for six years. Also, utilized customer experience journey with workforce management for more than seven years. Showing immediate value to customers' time by managing wait time before speaking to a live representative and with the goal of overall concern resolution for an excellent customer experience. This, in combination with workforce strategic call volume handling, and data analytics for a holistic customer, client and business success.