Josip T.

English-CRO/SRB/POL Translator, Proofreader, Customer Care experience

Hello, my name is Josip and welcome to my profile page! I'm a native Croatian/Bosnian/Serbian/Polish speaker and English speaker with native proficiency. As an business owner, I take your projects seriously and complete them fast and professionally. TRANSLATION / PROOFREADING I have several years of experience with translating from English and Croatian and vice versa, with several big proofreading and editing projects. I translated projects on various topics and proofread books, articles, blogs, and letters. I finished a course in translation to improve my skills and expand my knowledge. With my Master of Science degree in ecology and nature protection, I have a strong background in many science topics. CUSTOMER SERVICE/CARE With over 5 years of working in Customer Care/Support and Sales, I have a vast knowledge of dealing with customers and keeping them happy and satisfied. While working in Croatian Telekom Call Center (which employed over 350 people), I was in Top 5 sellers for 6 months in a row. I was in charge of the education of new agents and implementation and creation of (new) procedures and processes. SKILLS - Proficient in CAT Tool - Memoq, Trados - Proficient in Microsoft Office programs - Punctual, honest, comfortable with tight deadlines - Proficient in Windows XP/Vista/7/8/10 operating systems If you have any questions, please feel free to contact me. I'm looking forward to introducing myself in a more personal way!