Thorbjorn S.

Native Danish freelancer with 7+ years of experience across Danish localization, e-commerce, customer communication, sales support, customer care operations, AI voice/data projects, and Nordic market workflows. I also have professional experience supporting the Norwegian market through customer care, sales operations, quality follow-up, documentation, and customer-facing communication. My background includes customer care leadership and sales operations across Denmark, Sweden, Norway, and Germany, including work with Factor/HelloFresh. I have worked with support quality, customer journeys, retention, escalations, campaign feedback, onboarding material, internal documentation, and customer-facing messaging. Where I can add value: • Danish localization that sounds native, natural, and commercially usable • English-to-Danish translation that keeps the meaning, tone, and sales intent • E-commerce and D2C copy for product pages, ads, landing pages, emails, and scripts • Customer communication based on real support, retention, and escalation experience • Sales/support messaging that is clear, practical, and easy for customers to act on • Customer care workflows, QA, templates, help center text, and internal documentation • Danish QA for AI output, voice data, prompts, scripts, and customer-facing content • Danish voice recording, AI voice data, and audio projects • Scriptwriting, storytelling, and content adaptation • AI-supported content workflows, prompt review, Danish QA, and workflow improvement • Clear rewriting of complex English into natural Danish • Norwegian Bokmål proofreading, content review, and Nordic-language QA for customer communication, e-commerce, and AI-generated content • Copenhagen travel planning, customized itineraries, and local consultation Why clients work with me: I combine native Danish language sense with real commercial experience from customer care, sales support, e-commerce, subscriptions, and Nordic operations. That means I do not only check whether the Danish is correct. I also look at whether the message is clear, persuasive, trustworthy, and suitable for the customer journey. I am especially useful for projects where Danish content needs to sound human, natural, and business-ready, not just directly translated. On Upwork, I have completed Danish voice data, AI voice, translation, and D2C script projects with strong client feedback. If you need Danish localization, content, ads, voice/audio work, sales/support communication, or customer care-related writing that sounds natural and practical, I’d be happy to help.