Felisha C.

I have over 10 years of experience in providing exceptional IT technical services, content writing and customer service which fosters customer retention and boosts sales. I have experience in[ Technical Writing and Software Quality Assurance as well​ as in the following areas: Product/Project Management Content Writer Video Tutorials, User & Training Manuals User Guides, Release Notes, Software Testing and Bug Tracking/Logging SRS, Test Plan, Test cases creation, Manual Testing Exploratory Testing, Smoke Testing Customer Service Specialist Customer Service Trainer Resolve customers issues, Troubleshooting errors Ticket, Chat, Phone, Email Support Agent The experiences that I have gained over the years and my positive interactions and feedbacks from my clients have caused me to confidently say, I Can Deliver Quality! I am flexible and adaptive to working across different cloud-based collaboration and productivity applications, including: Gmail, Google Drive, Dropbox CRM systems Social Media Marketer Skype, Teamviewer, Chrome Remote Desktop, Zendesk, Slack and potentially WhatsApp to name a few