Magdalena K.

Multilingual customer service manager for e-commerce brands, in French, Polish, English and Spanish. I set up, run and improve your customer service so every customer gets a fast, clear answer in their own language, and you get your time back. For 12+ years I've supported European online retailers, including Hucoco and Mokee, handling orders, returns, complaints, logistics follow-up and French content. Today I manage customer service for e-commerce brands as an independent consultant. WHAT I TAKE OFF YOUR PLATE Customer service setup • Audit of your current support: response times, recurring questions, bottlenecks • Ticket workflows, macros and reply templates in FR / PL / EN / ES • SOPs, FAQ and help-center content your team can use from day one Day-to-day management • Email, live chat and ticket handling across several languages • Orders, returns, refunds and carrier follow-up • Escalation rules and weekly reporting: volume, response time, recurring issues Agency and multi-store support • Customer service for several client stores in parallel • Onboarding new agents with clear scripts and documentation WHY BRANDS KEEP WORKING WITH ME French and Polish are my native languages, so your customers in France, Belgium, Switzerland and Poland get replies that read as if they were written locally. I document everything I put in place, so your customer service keeps running smoothly even when I'm offline. HOW WE START Send me your store URL and your average weekly ticket volume. I'll reply with a short diagnosis and a plan for the first 30 days. Tools: Shopify · Gorgias · Zendesk · Freshdesk Languages: French (native) · Polish (native) · English (fluent) · Spanish (professional)