Jessica Marie M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hello! I’m Jessica Marie Medina, a Customer Support & E-commerce Virtual Assistant with 7+ years of experience helping businesses deliver exceptional customer experiences and efficient operations. I specialize in supporting Shopify-based e-commerce brands, handling customer inquiries, order management, refunds, and inbox support while ensuring every customer interaction is smooth and professional. My background in financial management and hospitality allows me to stay highly organized, detail-oriented, and focused on delivering reliable support. I’ve helped businesses maintain high customer satisfaction, organized support systems, and streamlined operations, especially during busy sales periods. What I Can Help You With • Customer support (Email, Chat, Social Media) • Shopify order management, refunds, cancellations, and returns • Gorgias and Reamaze ticket handling • Inbox and administrative support • Basic bookkeeping and financial tracking • Travel and hospitality coordination Tools I Use Shopify • Gorgias • Reamaze • Gmail • Google Workspace • Slack • Spreadsheets • etc. I’m proactive, dependable, and committed to helping businesses keep customers happy and operations running smoothly. If you're looking for a customer-focused VA who treats your business like their own, let's connect.