David S.

Senior Technical Writer & Computer Engineer | Help Centers & Knowledge Bases I'm a senior technical writer with a computer engineering background who builds and owns complete documentation systems, not just individual docs. For my two most recent SaaS clients, I created help centers with hundreds of articles from scratch, as well as an interactive video certification program. Clients hire me when they want to hand off documentation entirely. I define the scope with your stakeholders, select and build the platform, write and structure every article, and keep it all up to date as your product evolves. I've delivered complete documentation sites in WordPress, GitBook, and Intercom, working directly with CEOs, VPs of Product, and Heads of Customer Success. I bring 13+ years of combined experience in computer engineering and technical writing, which means I don't need your engineers to translate for me. I understand systems the way the people who built them do: I learn your product hands-on, bring informed questions to developers and support teams, and write documentation that deflects support tickets instead of generating them. WHAT I DELIVER — Complete help centers and knowledge bases for SaaS platforms — API documentation — Quick start guides, user guides, and product manuals — Video certification and training programs — Documentation strategy: platform selection, information architecture, and scope HOW I WORK — I take ownership. You get a documentation partner, not a task-taker waiting for assignments. — I integrate all stakeholder feedback before publishing, and handle post-publish updates within 24 hours. — I have a proven Upwork track record of long-term contracts, because owning documentation is an ongoing relationship, not a one-off gig. If you want someone to own your documentation end-to-end, or need guidance on strategy before committing, message me and tell me about your product.