James Roy C.

Hi, I’m James. I’ve spent over 10 years working in sales and customer service in BPO environments, and for the last 5+ years I’ve been working remotely helping businesses with appointment setting, lead follow-ups, and customer support. Most of the clients I’ve worked with are in real estate, e-commerce, and publishing. My role usually involves reaching out to leads, qualifying prospects, scheduling appointments for sales teams, and making sure all conversations and updates are properly logged inside the CRM. I’m used to handling both inbound and outbound communication through phone, email, and chat, and making sure prospects are followed up consistently so no opportunities slip through the cracks. I also spent several years working as a publishing and marketing consultant in the self-publishing industry, helping authors and small businesses understand audience engagement and marketing strategies. That experience helped me become more comfortable communicating with different types of clients and guiding conversations toward the next step. I’ve worked with CRMs like GoHighLevel, Zoho, Salesforce, and HubSpot, mainly for tracking leads, updating pipelines, and keeping things organized for the sales team. Most of the teams I’ve worked with rely on me to stay consistent with follow-ups, keep lead records clean, and maintain professional communication with prospects. If you’re looking for someone who can help manage leads, follow up with prospects, and keep your pipeline organized, I’d be glad to help.