Caleb M.

I partner with Shopify subscription businesses to pinpoint why customers cancel their subscriptions, fix revenue leaks, and build retention systems that protect MRR and increase the LTV of your customers 👉 What I help fix: - Passive churn: Failed payments, expired cards, and billing friction that cause subscribers to drop off unintentionally. - Active churn: Cancellation patterns, weak save strategies, and missed opportunities to offer suitable alternatives such as skipping, pausing, or changing delivery frequency. - Subscriber experience: Friction across the subscription lifecycle, from onboarding and billing to product feedback and cancellation. My experience includes working with - The Lawn Pack ($30K MRR) - ShopNovaLift ($120K MRR), - UltimaPeak ($50K MRR), - Nuclever $15K MRR and more Backed by 6+ years of specialized e-commerce support and retention operations, I don't just treat churn symptoms - I build the system that keeps your subscribers paying longer. Message me if this sounds like something you're struggling with. Bestest, Caleb