Shamsuddin S.

CRM Consultant: Dynamics 365, Power Platform & Salesforce Admin

Accomplished Senior CRM Architect with over 15 years of IT experience and a passion for developing innovative solutions using Microsoft's Power Platform. I specialize in automating and optimizing business processes—most notably, developing a scheduling tool in Dynamics 365 and Power Apps that led to significant cost reductions. Highly experienced in data migration and integration, including end-to-end migration from Dynamics 365 (Dataverse) to Salesforce using SSIS, CozyRoc, and Power Automate for real-time synchronization from Salesforce back to Dataverse. Skilled in managing complex data transformation, cleanup, and governance to ensure clean, consistent, and reliable datasets across platforms. I also provide Salesforce and Dynamics 365 Administration, offering strategic support to ensure systems are secure, scalable, and tailored to meet evolving business needs. Proficient in migrating CRM systems to cloud-based infrastructures using tools such as Power Automate and SQL, enhancing both data management and system performance. I bring a proven track record of designing impactful Power BI reports that empower Sales and Operations with actionable insights. My focus is always on driving efficiency, improving user experience, and delivering long-term value through well-architected CRM solutions.